I am seriously annoyed. I pre-ordered the iPhone 12 pro on October 19 and had a delivery date of November 18, but my order had to be cancelled because website didn't let me change the payment method. My phone had to be ordered again which I didn't mind, but now my new deliver by date is December 9th. To say I am angry with Verizon is an understatement, I just want my phone delivered to me. I want to know if there is anything I can do to get my old delivery date back?
I dunno why you act this is a Verizon exclusive thing. It's pretty standard to have to cancel orders to redo them. It's just a piece of metal and glass made in China, you'll be fine.
I don’t care about the cancelled order, I was just hopping to get my new phone on the 18th like I had been told because my current phone no longer works. It suddenly restarts itself, even when it has a full charge, and will crash when using apps, it’s like 5 years old and I need it for when I’m at work.
Regretfully, I must inform you that there is no way for agents to push an order to get there sooner than scheduled. However, we'd be happy to help look at your device or activate a temporary device for you, just let us know if we can be of any assistance. - NicholasS_VZW
We can certainly help check things out with the cancelled order and the new one, dramires1. We know getting your new phone as soon as possible is important. Please send us a Private Message, and we'll get started.
ZakC_VZW
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