Note: Am I irritated? Yes. Was I rude or deserving of being disconnected and lied to? Absolutely not. I simply cornered support with my questions, and instead of being honest and resolving the issue you blocked me. Unbelievable.
Then disconnects me and pretend like there are "technical difficulties" - if there were actual technical difficulties then this official support channel would have tweeted about it, but that's clearly not the case.
I tested the website in an incognito window and cleared my cookies/cache to see if it was my device, as well as testing the chat from other devices - and it's clear that my account was specifically blocked.
How are these actions justified? Why would you do this to your own customers? Especially ones that have been with you for 15+ years? I wonder if my access to this support forum will be blocked now too? Hmm.