Re: iPhone X dropping connections when attempting to merge call
vzw_customer_support
Customer Service Rep

SMAIZES, we want your calls to merge as normal without losing any calls or connection. We've sent you a private message to further assist. Thank you.

 

 

AlanS_VZW

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Re: iPhone X dropping connections when attempting to merge call
bcs1995
Newbie

Did anybody find solution to this? I'm having same problem. 

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Re: iPhone X dropping connections when attempting to merge call
SMAIZES
Newbie

This has been incredibly frustrating. 
I escalated this to Verizon corporate over two months ago And they assigned a team of engineers to research the problem. 
To date there has been no success whatsoever. 
Every time I try to conference it drops both calls. Apparently this is an enormous problem for them company wide. 
All of my friends who have Verizon say they have the same issue. There has to be a solution. Customerservice if you’re listening please escalate this

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Re: iPhone X dropping connections when attempting to merge call
vzw_customer_support
Customer Service Rep

Hello, I can look into this for you. Please send us a Private Message to continue.

KerryC_VZW

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Re: iPhone X dropping connections when attempting to merge call
vzw_customer_support
Customer Service Rep

We want you to be able to make calls with your device sa you are supposed to. We are here to help. A Private Note will be sent to help further. BrittanyC_VZW

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Re: iPhone X dropping connections when attempting to merge call
nagasegu
Newbie

I have a similar problem and tried all ways.. no luck.  Please help on the resolution here.

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Re: iPhone X dropping connections when attempting to merge call
vzw_customer_support
Customer Service Rep

The details you’ve shared are most helpful, nagasegu. Here's what to do.
Toggle the LTE by going to
Settings > Cellular > cellular data options > Enable LTE > Off

Leave LTE off for about 30 seconds and then turn back on. 

Let us know your results.


DavidH_VZW

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