iPhone XR will not charge using a wireless charger.It worked originally, but has recently stopped working, even on a new charging unit.
btrepper
Newbie

I thought it was the charger so I ordered a new one. Same problem. I even took the phone out of the case it used to work in, but even w/o case it will not charge on the wireless device

Labels (1)
0 Likes
Reply
7 Replies
mama23dogs
Legend

Apple warrantees your device for 12 months.  Contact them for a replacement 

 

0 Likes
Reply
Swimfan1984
Enthusiast - Level 3

Wow. “Call Apple if it doesn’t work”. Worst answer ever

0 Likes
Reply
mama23dogs
Legend

Iphone is an Apple product, not Verizon’s.  Verizon does not fix phone, warranty phones or provide insurance.    Verizon can warranty exchange phones within one year agreement provided BY APPLE, so can Apple directly.  Asurion provides insurance.  
Verizon is a service provider that sells 3rd party equipment (phones, tablets, etc).  Hardware problems cannot be resolved by a service provider.  That’s like calling the electric company when your refrigerator stops cooling.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We understand your frustration. We can provide troubleshooting if you would like? Please let us know if you need further assistance. ChristopherS_VZW

0 Likes
Reply
vzw_customer_support
Customer Service Rep

I'm sorry your iPhone XR has stopped charging wirelessly, btrepper. Let's get to the bottom of this. Is your device damaged in any way? Did this start after an application was downloaded or a software update? Does the device charge when plugged in? JoeL_VZW

0 Likes
Reply
Je21
Newbie

Shut off my YouTube off my iPhone bills 

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Je21, we are here to help. Just to confirm, is your YouTube account being billed to your account? JoseL_VZW

0 Likes
Reply