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iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
itsdawsontime
Newbie

Hi - 

When I purchased my iPhone XS and got it set up, I noticed that I had a voicemail notification, but not voicemail. 

This has persisted the entire time I've had the phone, and with the latest update I will keep getting voicemail notifications, but have no voicemail messages. 

Any idea what's going on here? Happy to provide further detail.

 

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Re: iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
vzw_customer_support
Customer Service Rep

itsdawsontime, We're sorry to hear that you're receiving false voicemail notifications, we're here to help. What happens when you check your voicemail by calling *86? Are you connected to Wi-Fi when the notifications appear?

 

TrinetteW_VZW

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Re: iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
itsdawsontime
Newbie

Hi Trinette - 

When I dial *86, it gives me the "No new messages" prompt after entering in my voicemail code. 

I'm nearly always connected to wifi when I notice the notification appear, but cannot say that is the only instance as I am getting them 2-3 times per day.

Also, the phone app has had the notification since pretty much day 1. 

I'm not sure if it makes any difference, but I am on the prepaid plan. 

Best,

Alex

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Re: iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
vzw_customer_support
Customer Service Rep

Have you attempted to restart the device or preform a Network Reset? CidnieD_VZW

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Re: iPhone XS - Showing/Getting Voicemail Notifications, but no Voicemail
itsdawsontime
Newbie

I have not done a complete iPhone reset, but the Network Reset did not make the notification go away. Should I do a complete reset? 

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