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iPhone XS crashing frequently
Enthusiast - Level 2

Phone worked fine for a year, then recently started crashing spontaneously. I followed the iPhone XS troubleshooting guidelines on Verizon ultimately performing the full restore to factory and restored data from iTunes, no improvement. I see many apps become unresponsive. Even the iPhones settings may come up with a blank screen. Device does not have to been in use to crash. I have seen it crash while sitting on the charger and it has plenty of charge.

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Re: iPhone XS crashing frequently
Customer Service Rep

Hello! We know the importance of having a properly functioning device, and we're here to help. We'd like to look into some other options, and have sent you a Private Note.