iPhone all of a sudden no bars and no calls until I restart my phone
meb009
Enthusiast - Level 2

So I have an iPhone 11. All of a sudden, just like other users, I randomly have no service bars (literally none) and canโ€™t make or receive calls or messages unless they are iMessages through wifi. I tried resetting my phone, I tried removing the SIM, I tried resetting network stuff, even chatted with Verizon forever. What is the issue. I know itโ€™s not my phone because of so many others with the same problem. Do I need a NEW sim? 

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6 Replies
vzw_customer_support
Customer Service Rep

meb009 We're sorry to read about the issue you're having with your iPhone connecting to our service. Is the device up to date? Are you using a physical SIM or an eSIM? ~Peter

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meb009
Enthusiast - Level 2

Regular sim and I have tried resetting network settings, all everything else that could possibly be done. Should I get new sim installed or could it be my Comcast router a problem with the gateway I read? 

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Knightzag
Newbie

I have the same problem. I took suggestion of removing and reinstalling SIM card. Immediately after, I had a couple of bars and they disappeared again. 

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vzw_customer_support
Customer Service Rep
@Knightzag  wrote: I have the same problem. I took suggestion of removing and reinstalling SIM card. Immediately after, I had a couple of bars and they disappeared again

Knightzag, we understand how concerning it is to experience service issues. Is your device still experiencing service concerns? If so, can you share with us any additional troubleshooting steps that have been attempted? Did any of those steps help with service, even if for a short time?

-Andi

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Sbjm
Newbie

Iโ€™m having same problem. iPhone 11. Toggle in and out of airplane mode. Restart phone. Rest network settings. All help for a couple hours, then no bars again. Itโ€™s starting to happen more frequently. Iโ€™ve also ejected SIM card and reinserted it. No help.

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vzw_customer_support
Customer Service Rep

Staying connected is always important. We can lend a hand with this issue. When did this problem start? What is your ZIP code?

~Freddy

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