iPhone and Apple Watch was stolen during the delivery
MrBar91
Newbie

Placed an order on December 13th for iPhone 15 Pro max, Apple Watch, iPad for some reason they shipped it separately.
First off they shipped the IPad and I received it on the Dec 16th. Fed ex left the package outside the door with no signature I was passing by seen it outside I grabbed the package it had the iPad in there, then the second shipment was supposed to arrive on the Dec 18th, got a notification on Sunday that Monday the package was supposed to arrive.
Monday I had left at 11:18 am to go do something get a notification from Fed ex saying they delivered the second package. Called my mom to ask her if she has received the package or signed off for a package she said nobody knocked she stepped outside the house to see if the package was outside there was nothing there.
Reported to Fed ex that the package was missing/stolen they created a ticket told me they will look into it.
Called Verizon after to tell them what happened they created the ticket and told me it will take 3-5 days to get an answer wait 5 days call back they told me claim was denied created another one denied again and another one again it was all denied.
Itโ€™s already Jan 7 and they still canโ€™t do a proper investigation.
I agree I donโ€™t understand why they are using Fed ex as there carrier. 

Fed ex Proof of delivery
https://imgur.com/h7KA2oZ

https://imgur.com/Uq5YH75

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vzw_customer_support
Customer Service Rep

Hello. We are concerned to learn about the whole ordeal and would like to review your options a little closer. To better assist, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

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