iPhones freezes up

After upgrading to ios 10 my Iphone 6s froze up badly. Tried soft reset, hard reset, completely restore. Nothing works. So I switched to iPhone 7 plus, it's doing the same thing

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Re: iPhones freezes up
VZ Employee Emeritus

This is not the experience we want you to have with our awesome apple products  VALLIN97.We want the software updates to enhance your phone and not hinder it. I'm sorry your having issues with your new phone. Did you download all the same apps on your new phone that were on your old phone. Some applications are may not be compatible with the new software. I recommend removing some of the apps you're not using to see if this may help with your device. Keep us posted.

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