id verification

[paytonmccomb]

I just tried to switch to Verizon on the website, I have received an email saying  they need to verify my identity with a drivers license or passport, but the link is not working. This is super upsetting and now my phone is not working due to me canceling my other phone plan.

[vzw_customer_support]

Hello! Thank you for reaching out to us. I'll be glad to help you, in this case the authentication is sustained by fraud if the link is not working, it's necessary to contact them:

Phone:888-483-7200

Hours of Operation
Sun-Sat7:00AM - 11:00PM ET

>Patricio