inbound calls go to voice mail as soon as they appear on screen

[jodyagerton19]

I am not able to  answer my calls. i went thru all my settings  but can not find the problem. I  reset the  phone, reinstalled data from back up as Verizon tech told me to do, and  then  i started  having more issues.

[bearone21]

is volume set to mute or vibrate?

[vzw_customer_support]

Jodyagertin19, we always want to make sure your device is running in the best way possible. Is the device storage full by chance? -JoseL_VZW

[jodyagerton19]

no  not at all

[jodyagerton19]

to  whom ebver   sent me  a  private  email  stating.. i can not  reply to you apparently...

I have no idea  what you  mean  but   thanks  for  removing any thing   that is a  duplicate..???  i do not understand  what you are refering to i  do not  se anything   2x...

"    "   was removed  as i  could not  add to the   post any prsonal  stuff  from the   sender

Hello, One or more of your posts was reported to our moderation team as a duplicate message. Please post your message in only one area of the community. Thank you, Verizon Moderator

[vzw_customer_support]

jodyagerton19,

Thanks for confirming that for us. We appreciate the information you've shared so far but we'd like to keep digging into what's going on with your inbound calls. When did you begin having trouble receiving calls? Is this issue happening when more than one caller? Is Do Not Disturb enabled in the settings of your phone? To check, go to Settings > Do Not Disturb. 

ShawnteJ_VZW