iphone and Android do not receive or send images
Dawn40
Enthusiast - Level 2

Hello

My iphone will not send photos to any Android device.  I keep getting a message send failure.  We have 7 phones and all 7 just stopped sending photos.  I can send them to any other iphone.  but no android.  Same with my husband's android, he can not send my iphone images.   I called Verizon and was told I have insurance on them to get them fixed.  all 7.   HELP

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3 Replies
vzw_customer_support
Customer Service Rep

Having a good working phone is important; please tell me more about the situation. Are all the seven lines having problems with sending picture messages or is this affecting iPhone only? -Evelyn

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Dawn40
Enthusiast - Level 2

We can send images iPhone to iPhone.  but not iPhone to android. 

Android can not send any images.  the message says Invalid destination address.  everytime they try to send images, they get that same address.

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vzw_customer_support
Customer Service Rep

Thanks for letting us know those details, Dawn. We'd be happy to investigate this further for you but will need more information. To continue, please send us a private note. *Kris

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