new phone purchased from apple store and fully paid is locked
PawanGoyal
Enthusiast - Level 2

I am verizon customer with 4 lines for many years. Recently bought 2 iPhone 11 from apple store and were fully paid using apple credit card. Checked with Verizon customer service and they said that these 2 phones are locked. They say that these 2 phones can not be unlocked now and will automatically unlock after 30 days.

Any idea please why my these 2 phones locked even I bought directly from apple store and paid fully?

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GeneGJ77
Enthusiast - Level 1

hello I have purchased devices from verizon and the sim cards were never locked so I dont want know whats going on

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rcschnoor
Legend

As has been posted previously on this thread, IF you purchase directly from Apple AND you get the model which comes with a Verizon SIM card, you will be charged an upgrade fee AND it will be SIM locked for a period of time.

I have been advising on this forum for several years that if you purchase an iPhone you should ALWAYS purchase the unlocked version without a SIM card. This way you would not be charged the $40 upgrade fee. You simply have to take the SIM card out of the old phone and insert it into the new phone prior to setting up the new phone. The last 5 iPhones I have purchased were done in this method, 2 x iPhone 6, 2 x iPhone 7 and an iPhone XR. All of these devices have performed flawlessly on Verizon and I have not paid an upgrade/activation fee on any of these devices.

IF you purchase a phone from Apple and it comes with a Verizon SIM, it is NOT the same as "bring your own device". Just as if you purchase a device from Best Buy or any other retailer which comes with a Verizon SIM card, it is the same as if you are purchasing the device from Verizon.

Ann154
Community Leader
Community Leader

https://www.verizonwireless.com/support/device-locking-faqs/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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PawanGoyal
Enthusiast - Level 2

Also see following in this link:

Beginning on 7/23/2019, devices purchased from Verizon are locked for 60 days from the date of purchase. 

I did not purchase my 2 devices from Verizon. I purchased from apple store. I am not sure if it is reasonable that Verizon trying to control my devices even they have absolutely no right on my devices excpet providing services for which I am paying.

Please feel free to share your views.

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Ann154
Community Leader
Community Leader

@PawanGoyal wrote:

Also see following in this link:

Beginning on 7/23/2019, devices purchased from Verizon are locked for 60 days from the date of purchase. 

I did not purchase my 2 devices from Verizon. I purchased from apple store. I am not sure if it is reasonable that Verizon trying to control my devices even they have absolutely no right on my devices excpet providing services for which I am paying.

Please feel free to share your views.


You may have purchased them from the Apple store, but did you purchase the SIM free models or the models with the Verizon Wireless SIM card pre-installed? The pre-installed models are likely SIM locked as they are the same ones you would have purchased at a Verizon store. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

GeneGJ77
Enthusiast - Level 1

hello I have purchased devices from verizon and the sim cards were never locked so I dont want know whats going on

tikibar1
Community Leader
Community Leader

@GeneGJ77 wrote:

hello I have purchased devices from verizon and the sim cards were never locked so I dont want know whats going on


As noted earlier in the thread, the unlocking policy recently changed, i.e.,

Device Unlocking Policy

mama23dogs
Legend

Why is a random question on page 3 of this thread marked is the correct answer?   

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PawanGoyal
Enthusiast - Level 2

Thanks for your prompt help.

 

I upgraded my 2 devices on Verizon. I paid $40 + taxes for each device for activation. It means I am punsihed for upgrading my devices in Verizon and now Verizon got right to control my devices even they have actually no right on my devices.

From my thinking Verizon only has right on my devices as long as I have any payment for these devices pending. If I have paid everything for my device, then why they lock and especially do not unlock even after my requests.

Do you agree please?

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rcschnoor
Legend

@PawanGoyal wrote:

Thanks for your prompt help.

 

I upgraded my 2 devices on Verizon. I paid $40 + taxes for each device for activation. It means I am punsihed for upgrading my devices in Verizon and now Verizon got right to control my devices even they have actually no right on my devices.


No, it means you are paying $40 for the benefit of not having to take the SIM card out of your old phone and inserting it into the new phone. In the future, you should always purchase the SIM free version of the phone if you want to avoid this fee. Anytime you purchase a new phone with a Verizon SIM card included, it is no different than purchasing the device directly from Apple. Verizon has this "right" because your purchase included a Verizon SIM card.

PawanGoyal
Enthusiast - Level 2

Thanks a lot for very helpful replies.

I wish I have read these before my phone purchase.

In future, will always purchase the SIM free version of the phone that will always be unlocked.

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PawanGoyal
Enthusiast - Level 2

Not sure of other service providers like T Mobile / ATT follow same.

I mean if they do also charge $40 and lock in same scenario.

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Ann154
Community Leader
Community Leader

@PawanGoyal wrote:

Not sure of other service providers like T Mobile / ATT follow same.

I mean if they do also charge $40 and lock in same scenario.


I know AT&T has a Device Unlocking Policy that stipulates when the customer is eligible to unlock their device. They have also had this policy in place for several years longer than Verizon Wireless has been locking their devices. I wouldn't be surprised if T-Mobile, Sprint, and US Cellular have similar policies. 

 

https://www.att.com/esupport/article.html#!/smb-wireless/KM1258553

https://www.att.com/esupport/article.html#!/wireless/KM1008728

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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PawanGoyal
Enthusiast - Level 2

Thanks very much for your strong help.

 

I just checked on apple site and see following:

=============

Will my new iPhone be unlocked?

Nearly all iPhone models sold on apple.com and at the Apple Store are unlocked. This means they aren’t tied to a single carrier. The exception is when you buy an iPhone with AT&T Next. It will be tied — or locked — to AT&T.

Your iPhone will be unlocked when you:

    • Choose any carrier and select One-time payment.
    • Choose any carrier and select Apple iPhone Payments.
    • Choose any carrier and either join or upgrade with the Apple iPhone Upgrade Program.
    • Purchase a SIM-free model. This is like any other iPhone, just without a carrier nano-SIM card.

Your iPhone will be locked when you:

  • Choose AT&T as your carrier and pay with AT&T Next.

=============

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PawanGoyal
Enthusiast - Level 2

Based on this information on apple site, my understanding is that if we Choose any carrier except AT&T Next and select One-time payment, phone should not be locked. 

Do you agree with it?

However Verizon locked my devices in this exact scenario.

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PawanGoyal
Enthusiast - Level 2

I am working with apple that they need update their online notes to tell that phone will also be locked if anyone choose Verizon no matter even paid in full. 

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PawanGoyal
Enthusiast - Level 2

Thanks all for your time and strong help.

Talked again to Verizon on 10/4/2019 afternoon and they unlocked my new phones.

I will continue to work with apple so they need correct the unlocking information for Verizon on their site to help other coustomers like me.

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PawanGoyal
Enthusiast - Level 2

I learned a lot from here.

Majority of folks have no idea about it how to save activation fee and avoid lock in case they are purchasing a new phone at full price from a retail store to upgrade with same carrier. Even they pay full money for the phone, they are still locked for 2 months and can not unlock even after many requests to the carrier. Hard to undertand the real logic behind it (especially they do not unlock even after requests for a full paid phone).

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rcschnoor
Legend

@PawanGoyal wrote:

I learned a lot from here.

Majority of folks have no idea about it how to save activation fee and avoid lock in case they are purchasing a new phone at full price from a retail store to upgrade with same carrier. Even they pay full money for the phone, they are still locked for 2 months and can not unlock even after many requests to the carrier. Hard to undertand the real logic behind it (especially they do not unlock even after requests for a full paid phone).


The carriers indicate it is to help prevent fraud and the trafficking of stolen goods. This way, when new phones are stolen from stores and/or hijacked by employees, they cannot be sold as unlocked phones, but must be activated for a period of time on the carrier for which they were intended. I can't say how widespread of a problem this is or simply a method for a provider to lock a customer to the provider for a period of time, regardless how long that period is.

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Weth
Legend

You should have purchased the SIM free phones from Apple.  You purchased a Verizon SIM phone, which gets an upgrade fee and is locked for 60 days. 

get SIM free, swap SIM, no upgrade fee, no lock period.  

NewOldcustomer
Contributor - Level 2

@PawanGoyal wrote:

Thanks for your prompt help.

I upgraded my 2 devices on Verizon. I paid $40 + taxes for each device for activation. It means I am punsihed for upgrading my devices in Verizon and now Verizon got right to control my devices even they have actually no right on my devices.

From my thinking Verizon only has right on my devices as long as I have any payment for these devices pending. If I have paid everything for my device, then why they lock and especially do not unlock even after my requests.

Do you agree please?


 If you upgraded your device through Verizon, (which you did) then you got a Verizon Sim card with your phone and the phone is locked for 60 days. The only way you avoid this is purchasing your phone as a Sim free model and paying for it in full and swapping your own Sim card from your old phone. 

 If you had upgraded with to the Sim free version and paid in full you would have avoided the upgrade fee as well as the lock