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no contact information transferred after putting sim card in new phone
DESERTLILY1313
Newbie
‎04-04-2018 01:08 PM

iPhone 5 se stopped working, put the SIM card in the new iPhone 5 se and no contact information was transferred.  What do I do now?

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Re: no contact information transferred after putting sim card in new phone
Ann154
Super User
Super User
‎04-05-2018 07:22 PM

Was your contact info synced to your Apple ID or another account or your Verizon Cloud?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: no contact information transferred after putting sim card in new phone
vzw_customer_support
Customer Service Rep
‎04-06-2018 01:19 PM

I’m sorry to learn that your iPhone stopped working and your contact information was not transferred with your SIM card to another phone, DESERTLILY1313. Contacts’ information is not stored in the phone SIM card. Your contacts’ information is synched from the iCloud (https://support.apple.com/icloud) if you have a back up copy of your contacts. You can also get contacts’ information from the Verizon Cloud (https://www.verizonwireless.com/support/how-to-use-verizon-cloud/), if you use the Verizon Cloud instead of the iCloud.

 

 

AntonioC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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