Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Extended for a limited time. Buy now
end of navigation menu
non-vzw device
ad78
Newbie

im a former note 2 user and a friend of mine and i decided to swap phone. so we went to VZW store to exchange and succesfully activated them on our account. but checking mine logging in to verizon mobile or wed it says "Your SIM card is loaded on a device not recognized by Verizon Wireless. Some services & features may not perform as expected."

and on mobile it says non-vzw device. everything is working as expected though...

anyone experienced this?

thanks in advanced.

Labels (1)
0 Likes
Re: non-vzw device
Ann154
Super User
Super User

What phone did you switch to and was it a Verizon Wireless device?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: non-vzw device
ad78
Newbie

thats why im here on iphone 5 section. its iphone 5 32gb white. i guess its verizon because i have signal verizon LTE on it

0 Likes
Re: non-vzw device
vzw_customer_support
Customer Support

@ad78

I appreciate you bringing this to the attention of the forum. We truly appreciate your concern. To ensure that I am to properly assist you. Can you provide some additional information towards the concern. Was the SIM card changed in either device? Do you notice that this message appears on the non-mobile addition of My Verizon.

I look forward to hearing from you.

YosefT_VZW
VZW Support
Follow us on Twitter @VZWSupport

Re: non-vzw device
xIsmaelDGAFx
Enthusiast

Hi I'm having the same issue and I have then iPhone 5s I black. 16g and I took my SIM card out and put it back in the other day and now it's telling me NON-VZW Recognized Phone on My Verizon Website. Help and thank you .

0 Likes
Re: non-vzw device
xIsmaelDGAFx
Enthusiast

0 Likes