not receiving OTP passwords
Kbowen8690
Newbie

Not receiving OTP passwords from vendors/merchants today.  I-Message seems fine but no OTP are coming through despite multiple attempts.

0 Likes
4 Replies
vzw_customer_support
Customer Service Rep
@Kbowen8690  wrote: Not receiv ing OTP passwords from vendors/merchants today.  I-Message seems fine but no OTP are coming through despite multiple attempts.

Kbowen8690, having done some stuff recently with a few accounts I was responding to some verifying texts and such this weekend, I get needing to be able to recieve those. To help troubleshoot and see what's going on, I want to get a few more details. Are you not getting a message from one specific sender or different ones? Is this happening in one specific location? Are you reciving other SMS messages outside of iMessage? 

-John

0 Likes
Kbowen8690
Newbie

Seem to be receiving text messages now but still no OTP code - trying to login in to several sites and need to enter an OTP for authentication but each time the OTP never comes.

0 Likes
SynthpopAddict
Master - Level 3

If your phone was recently updated, maybe some settings got messed up.  Here's a YouTube video link for which settings to check on your iPhone.  The really useful stuff starts in around the 3 minute mark.

https://www.youtube.com/watch?v=6isqVhv-lvY

-------------
I'm not a Verizon employee, just another customer trying to help.
vzw_customer_support
Customer Service Rep

Kbowen8690, thank you for that update. Do you have any type of spam blocker/filter that is currently turned on for your device? Just looking to see if we can determine why those specific text messages aren't making their way to your device.

-Andi

0 Likes