ordered phone still hasn’t shipped

Spriite
Newbie

i ordered my phone July 25th and my phone never shipped, it said my address was incorrect but i ordered something the next day with the same address format and it shipped in the next 2 days. so i’ve been waiting on my phone for basically 2 weeks now

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2 Replies
vzw_customer_support
Customer Service Rep

Oh, no! We're sorry to hear that you're having problems with your shipment. We're sure you're excited to get your phone, and we don't want you to wait any more than absolutely necessary. We're sending you a Private Message so we can better help.

~Jesse

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spriite1
Newbie

hey so i got the phone disconnected and got my refund, but its still saying i have to pay a $123 bill and i dont understand why since i never got the phone as well as me getting it disconnected 

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