phone goes directly to voice mail???

[ARTBIGHAM]

My iPhone 5 goes directly to voice mail and doesn't ring.  Do Not Disturb is off. 

[Ann154]

Do you have call forwarding activated on the line?

[ARTBIGHAM]

Unless it was turned on accidentally, it's not on.  Is there a setting on the iPhone?

[vzw_customer_support]

ARTBIGHAM, we want you to be able to receive phone calls. Let's work together to get this fixed. When did this start? Is your voice and text working? What's the zip?

ZangY_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[mama23dogs]

There are 3 ways to silence incoming calls, 4 if you count call forward.

The volume buttons.

THe switch near the volume buttons

DO not disturb, which is in your control center.   To access control center swipe up from the bottom when at home screen.   Tab the moon icon.  It will indicate mute on or off. 

[ARTBIGHAM]

My home zip is 37307.  But this has happened after I arrived in Fl zip code area 33647 and 34212.  Phone is not on mute. Do Not Disturb is off. Volume is full. Texting works ok. Goes to voice mail without ringing

[Ann154 · Accepted solution]

You can turn off Call Forwarding from your mobile phone by calling *73. You should hear a confirmation tone or message.

From Call Forwarding FAQs | Verizon Wireless

[ARTBIGHAM]

I can turn on forwarding to another phone using *72 +the number and it will forward the call. When I turn it off using *73 I get 3 beeps and it turns forwarding off.  I still don't get a ring when my number us dialed

[vzw_customer_support]

ARTBIGHAM

Thank you so much for these details! It is important to me that we get you back to having the option to answer your calls if you choose. I did send you a Private Message. can you please reply to that message to continue?

I look forward to hearing from you very soon.

RuthW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ARTBIGHAM]

Problem was solved by going to My Verizon and working through the CHAT help.  The problem was on Verizon's end and not any of my settings.  Said it was a "glitch" but didn't explain why.