iPhone 16 Pro Max on us. With new line on Unlimited Ultimate. No trade-in req'd.Buy. | Plus, get overnight shipping on us. With new smartphone purchase and new line. Online only. | Details
$1,199.99 (256 GB only) purchase w/ new smartphone line on Unlimited Ultimate plan (min. $90/mo w/Auto Pay (+taxes/fees) for 36 mos) req'd. Less $1,200 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR. Offer may not be combined with other offers. Apple Intelligence requires iOS 18.1 or later.
Free next-day shipping on any qualifying smartphone available until 6PM ET for orders placed Mon-Fri (excluding holidays). Subject to inventory availability for destinations within the contiguous U.S. only. Add'l terms and conditions may apply. Excludes prepaid.
II just added Apple One to my Verizon account and got the link to complete the setup. When I click the link I just see "Cannot connect" in the App Store. Tried on my iPhone and Mac and both have the same issue. I saw in another thread that you need to use Safari as your default browser, but I already have that on both devices. Any ideas? I've been on chat with Verizon for over 1 hour and they're totally useless.
Problem automatically resolved itself for me at 3PM MT today. I had an option at the top of the settings app on my iPhone asking to configure my Verizon Apple One plan.
Go to the settings page on your phone. Click on your name, scroll to the bottom and sign out. Then go to the link in your text and click on it while signed out. This worked for me to be able to finish set up.
Hello, GerryP2. So sorry to hear of this as we defintely want you to have access to your perk. Is the error message you are receiving showing cannot connect? Are you trying via the app or desktop?
Hello, GerryP2. Having access to your Apple One perk is a must and help is here. I have seen with other customers experiencing this issue that if you check your browser settings to ensure it is set to Safari rather than Chrome, the activation will work. Please us know if it does.
When I click the link provided on my phone, it opens Safari and then shows the above image that simply says "cannot connect. Retry". If I try the same link on my Mac, it opens the Apple App Store and shows the same message. I spoke to Apple and they said they think the link is bad. There is nothing wrong with my iPhone or Mac that they could find and iit wouldn't make much sense to have the same issue on 3 different devices (iPad does the same).
Thank you so much for the details. We're going to need more specific information to make sure everything is OK with that Apple One, so I'll be sending you a Private Note. Please look out for that message.
We don't want you to miss out on your perks. To clarify, did you already add the perk through your My Verizon account? Are you registered as the account owner?
That’s correct, I added the perk (Apple One Family) through Verizon. I previously had the free Apple Arcade perk, but when I switched to the new plan (Ultimate Unlimited) that perk had a cost associated so I cancelled it and enabled the Apple One
Same exact issue. Would be grateful for any assistance. This has been an endless loop of requesting a new link, seeing “cannot connect”, selecting “retry” and then seeing “cannot connect” again. Repeats forever. This is an iPhone 16 Pro Max and iOS 18.1. Must be a bad link.
That’s correct, I added the perk (Apple One Family) through Verizon. I previously had the free Apple Arcade perk, but when I switched to the new plan (Ultimate Unlimited) that perk had a cost associated so I cancelled it and enabled the Apple One
I believe I’m an account manager, not the owner.
Hype51, thanks for confirming those details. I'm going to send a Private Message so we can better troubleshoot, and see what's up.
It’s from Verizon perks. Bought Apple One and the link to complete the setup doesn’t work. Gives “cannot connect”. Apple says it’s not a problem on the d vice. I tried on my Mac, iPad and iPhone all with the same results.
