refurbished iPhone from Verizon
Murasaki1
Enthusiast - Level 1

A couple of days ago I chatted online with a Verizon salesperson. In one text I explicitly wrote that I didn't want to deal with inserting a SIM card (I'm almost 76 years old). That was the main reason that I decided to buy from Verizon and not (less expensively) from Amazon. The phone arrived yesterday--with a SIM card that needs to be inserted.

Michele, you effectively lied to me by not disclosing that I was going to have to insert a SIM. I'm very disappointed.

(Verizon, you should also guarantee that refurbished phones have 80% or better battery life, as Amazon does.)

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Re: refurbished iPhone from Verizon
vzw_customer_support
Customer Service Rep

As a valued customer, your concerns are our concerns too. Congrats on purchasing your device. After reviewing the feedback you've shared here, I apologize for your inconvenience, and we'd be more than glad to assist you.

 

We can certainly assist you with inserting your device's SIM Card at any of our  Verizon corporate store locations. I apologize for any miscommunication about this matter. To find the closest Verizon store near you, please visit our store locator website at https://www.verizon.com/stores.

 

We also understand how extremely busy many of our customers are and we value your time. We can also provide visual assistance to help you insert your device's SIM Card. What's the make/model of your phone?

 

If your device can be activated using its eSIM technology, we'll gladly help you as well.

 

-Robert C.

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refurbished Verizon iPhone
Murasaki1
Enthusiast - Level 1

And on top of being misled to think the SIM card would already be inserted when it arrived, it also turned out that there was NO TOOL to insert the card, in the box, as Verizon said there would be . . .

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Re: refurbished iPhone from Verizon
vzw_customer_support
Customer Service Rep

As a valued customer, your concerns are our concerns too. Congrats on purchasing your device. After reviewing the feedback you've shared here, I apologize for your inconvenience, and we'd be more than glad to assist you.

 

We can certainly assist you with inserting your device's SIM Card at any of our  Verizon corporate store locations. I apologize for any miscommunication about this matter. To find the closest Verizon store near you, please visit our store locator website at https://www.verizon.com/stores.

 

We also understand how extremely busy many of our customers are and we value your time. We can also provide visual assistance to help you insert your device's SIM Card. What's the make/model of your phone?

 

If your device can be activated using its eSIM technology, we'll gladly help you as well.

 

-Robert C.

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Re: refurbished iPhone from Verizon
vzw_customer_support
Customer Service Rep

We've also noted your reference about receiving a refurbished phone. Are you experiencing issues with its battery life? We'd like to help.

 

Each Certified Pre-Owned device passes a rigorous inspection to ensure it meets our high standards of excellence. Our technicians use a complete 100-point checklist to confirm everything is in working order - even cosmetic details - and, if necessary, we'll recondition the device to its original factory settings.

Plus, they'll upgrade the device to the latest software, so it arrives in your hands just like new. With a full 90-day warranty and 14 days to return, you don't have to worry about any unwanted surprises.

 

Are you experiencing issues with your device's battery life? We can help. Please tell us more about this matter.

 

-Robert C.

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