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sudden loss of service for no reason
MANHAN48
Newbie
‎06-21-2018 05:23 AM

Service has been slow or I don't have any at all for the past week . It will not use data therefore i cannot use apps and i have to send text as Regular text messages instead of iMessage. turning phone off and back on doesn't work. nothing works. im not paying 107 a month for something that doesn't work. when this happens it shows i have 3-4 bars LTE but it acts like and keeps saying no internet connection. what do i do???

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Re: sudden loss of service for no reason
Ann154
Super User
Super User
‎06-21-2018 05:25 AM

Which plan do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: sudden loss of service for no reason
MANHAN48
Newbie
‎06-21-2018 05:27 AM

Unlimited Data

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Re: sudden loss of service for no reason
Ann154
Super User
Super User
‎06-21-2018 05:30 AM

That is not a helpful answer. There are more than one unlimited plans available or retired used by current customers. Be specific about the name of your plan.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: sudden loss of service for no reason
MANHAN48
Newbie
‎06-21-2018 05:36 AM

New Verizon Plan Unlimited for 65.00... thats what it says on my bill

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Re: sudden loss of service for no reason
vzw_customer_support
Customer Service Rep
‎06-23-2018 06:06 AM

Not being able to use your service suddenly would have me worried too MANHAN48. We are always happy to help get things figured out. Since it's been a few days, have things improved? What zip code are you in? Please provide us with some additional details if you are still having issues.

 

Erin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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