In August I started a new line with verizon and traded an at&t Iphone XR for a verizon Iphone 13. I sent the phone in and Verizon said they received it. Once they finished inspecting the phone they changed our trade in from $800 to $86 because they stated the phone was from a different carrier then we stated (which was not true). There was definitely a mistake on their end with this. It is very frustrating because now I am having to figure this all out when I shouldn’t have to!
jkirk04, thanks for bringing this to our attention! We will send you a private note, so we can gather more details regarding your account.