trade in

[Bob1944]

We recently upgraded our phone to iphone 10s from iphone 6  We were told that we had a tradein value. I dont recall seeing the credit on our account

[vzw_customer_support]

Congratulations on your new phone, Bob1944. We want to make sure you are able to get your trade in value. Where are you in the trade in process? Did you go to vzw.com/tradein and sign in to your My Verizon account to follow the next steps or was the device traded in at the store level? 

https://www.verizonwireless.com/support/trade-in-program-faqs/

TamaraH_VZW

[Bob1944]

Traded in at the store

[vzw_customer_support]

Bob1944,

I appreciate the added detail, so let's keep digging into the traded-in device. When you purchased your new iPhone, did you buy accessories or anything else for your phone? I know it's quite common to have your trade-in value offset that cost. Do you have the receipt with you? If not, you can always check the receipt within your My Verizon account here: http://spr.ly/66081j3Pq. Keep us in the loop with your success!

RyanC_VZW