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trade in

I have a iphone 5s that my wife was using two weeks ago. I upgraded her to an iphone 6s plus. I didn't select upgrade at the time but now I want to trade it in for credit. it is not showing up on the trade in selection screen to get process started.

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Re: trade in
Customer Support

That is very strange that the phone is not showing up when you go to trade it in, ALBWOR59. Let’s take a closer look and find a solution. Can you please clarify what you mean when you said, “I didn’t select upgrade at the time.” I want to make sure I am on the same page and understand the exact steps you took. Please share details about how you’re attempting the appraisal and what options it is giving you. Thank you in advance.

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