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trade in
ALBWOR59
Newbie

I have a iphone 5s that my wife was using two weeks ago. I upgraded her to an iphone 6s plus. I didn't select upgrade at the time but now I want to trade it in for credit. it is not showing up on the trade in selection screen to get process started.

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Re: trade in
vzw_customer_support
Customer Support

That is very strange that the phone is not showing up when you go to trade it in, ALBWOR59. Let’s take a closer look and find a solution. Can you please clarify what you mean when you said, “I didn’t select upgrade at the time.” I want to make sure I am on the same page and understand the exact steps you took. Please share details about how you’re attempting the appraisal and what options it is giving you. Thank you in advance.


AnthonyC_VZW
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