Good afternoon. I really ask you to unlock my phone Model: iPhone XS Max 256GB Gold This phone was purchased in 2019 in Russia in the official store. There is a receipt. After resetting the data, I wanted to change the SIM card, but it is blocked. Please contact the Verizon support team
Good afternoon, ILYA3344, and thanks for reaching out about a device lock. We only lock Verizon branded devices, and you mentioned that this was purchased at the official store in Russia. Since we don't operate a network in Russia, we also wouldn't sell devices there. We recommend that you reach back out to the store where the iPhone was purchased for help.
Learn more about our device unlocking policy here: https://www.verizon.com/about/consumer-safety/device-unlocking-policy
-Joseph
Start a new topic or ask questions in the open forum.
