urgent Concern Regarding iPhone Return and Replacement Delivery Delay

[sunilbobba]

I recently upgraded to the iPhone Air after switching to Verizon, but due to persistent battery issues, I initiated a return before the deadline of November 2nd. At the same time, I placed an order for the iPhone 17 Pro Max (256GB, Deep Blue), and was assured that it would be delivered before November 2nd.

However, upon checking the order status, I now see an expected delivery date of November 7th. This means I may be left without a phone for nearly a week, or possibly longer if there are further delays. This situation is extremely inconvenient, especially after making the switch to Verizon with high expectations.

Additionally, I’ve attempted to reach out via chat support, but the agents have not been responsive, which has added to my frustration.

I would appreciate it if you could:

• Confirm the actual delivery date of my new device.
• Explore any options to expedite the shipment.
• Provide a temporary solution so I’m not left without a phone during this gap.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Sincerely,
Sunil

[vzw_customer_support]

Good afternoon. We are here to help. We sent you a PM to help you with your order and your phone return. 

-Will

[sunilbobba]

link which you have provided on my PM is not working 

[SynthpopAddict]

I've had that happen to me with PM live access links, and am not sure if using a different browser or shutting off your VPN if you're using one will work.  If you can't get the PM link to run, I'd try live chat via My Verizon where you type "live agent" to get past the AI bot.  Alternatively, my notes have a link for Internet Order Support: 866-338-7390.  The iPhone 17 may be on backorder, so if you're concerned about being without a phone, I'd see if perhaps they can cancel the order and you could try seeing if you could buy the phone directly through Apple.

[sunilbobba · Accepted solution]

Thank you for your response. The live agent provided me with another link, which worked successfully and helped resolve the issue. I’m still waiting for my order to be shipped.

[vzw_customer_support]

Okay very good! Thank you for updating us! Feel free to reach back out if you have any further issues or concerns.

-Joe