verizon is not applying previous trade in value

[baljkaur]

I bought an iPhone 13 pro max 13 months back and traded in a device to Verizon. now my device has an issue and the only solution I have is to go for the new device I paid a $733 balance on my previous phone. but the remaining trade-in value is lost(447)

now i paid for new device and no one from verizon is able to answer what happened to remaining trade in value?

I am really disappointed with the service.

[vzw_customer_support]

Hello, baljkaur, we want to ensure that you get the answers you're looking for. So we can best assist, we will be reaching out via Private Note.

-Lauren