I was looking for some Airpod Pros (Gen 2) and I saw that Verizon has a deal on them. And it has been such a terrible experience so far. I don't understand why this has been such a convoluted and difficult process to purchase an item.
I placed an order with online chat and I wanted to pay with 2 cards: the first one was a $100 prepaid visa card and the other was my credit card. my prepaid card got charged, but my credit card was not charged for the remaining balance so I am not sure the order was placed. The agent assured me it was processed and gave me an order #. When I tried to check on a status update because I never received a confirmation email or text, they said they could not find my information because they needed a location code, which was never given to me. I don't understand why you cannot find an order when I provide you with an order number??? I still have yet to receive a confirmation email (yes i've checked my junk email folder), or a location code, or any useful information on my issue. I still do not see the remaining balance on my credit card being processed in my bank account which makes me unconfident that the order was processed correctly. When I check my prepaid card balance, it is now $0 dollars as it was successfully charged...
I don't understand why no one can give me concrete information on my issue.
Talking with an agent has been zero help
Hello, lzhou1992. We are truly sorry to hear about your purchase experience, and I want to help make sure this get resolved. Please send us Private Note, to get started.
*Cassie
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