on my account it’s not showing that I can redeem my AirPodS second generation
We'd be happy to clear up any concerns you may have regarding your Airpods 2nd Gen promotion, Fero. To better assist, we'll be sending a Private Note.
~Izzy
I have the same question.
I can't go anywhere with my AirPods, rjm5700. The only thing better is free AirPods, and you're in the right place for help. Please be on the lookout for a private note from us, so we can better assist.
-Joseph
yeah i'm having this same issue. no reps even seem to know it exists and it's getting old. i'm tired of trying to talk to people for hours when nothing gets resolved. why even offer the deal if it's just going to disappear from my account page before i'm allowed to redeem it? it just feels so dishonest and strange. i'm also just disappointed because that was a cool offer and i was checking my page waiting until it would let me redeem it in december. now it's just gone.
We are here to help with your promotion questions. To better assist, I'll be sending a Private Note, please reply to it, so we can get started.
~Maria
Hello. I’m having the same exact issue. Support Reps on chat are unable to resolve. Can you please reach out to me with resolution? I received the email from Verizon that validated my eligibility for the AirPod 2nd Gen ‘on us’ offer on 12/7.
I’m having the same issue. I’ve added 3 lines in the last couple months and I can see the offer but when I load it into the cart it says 129.99. No code is associated with the offer.
We're sorry to read that you're having issues with getting this offer. we're here to help. We'll be sending a private message. ~Peter
Hi,
i am having the same issue. I joined verizon in October and added 3 lines and purchased 3 new phones on contract. I had this free second gen airpods offer exclusive to me show up on my verizon app, which said that I will be able to claim it after December 5th but then when I tried to claim it on December 5th, it disappeared. The customer care representative can’t find it on my account either.
Thanks
gbrreddy9, I'm sorry to hear that you're having problems claiming your Airpods offer. I want to make sure you get your Airpods without any further problems. We're going to send you a Private Message so we can help you.
~Jesse
I’m having a variant of the same issue. I added 4 new lines in October. I have received multiple email reminders to redeem the free AirPods, and the tile appears under “make the most of my plans” but every time I click on it, I get a message that says:
“We're sorry.
There was an error when adding this AirPods (2nd Gen) promotion to your verizon account. Please try again later.”
This has been happening for a about 10 days now and haven’t been able to get this fixed.
I too have been unable to redeem my free AirPods. Keep receiving emails about how to redeem them but there is no link on my account page to redeem them. Talked to someone online about it and was told that it would be shipped to me and I would receive an email confirmation, it's been 2 weeks since then and no email or AirPods
Hi jthompson10301. How exciting you must be for free airpods. We can assist with the status and confirm or look at other options so you receive the eligible promotional offer. Please reply to the private message that will follow to get account details in secure setting.
-Deb
Shouldnt you be getting 3 AirPods since you added 3 lines to your account?
I have the same problem an hour in “chat help” they have no idea. Just called and he was no help either
Hm22, definitely don't want you to be without answers. We'll be happy to help out, and I definitely want you to be able to get any promotions you qualify for. Can you let me know what's going on?
-John
I was offered “free airpod(2nd gen) via an email from Verizon and a link in my account on the app. The link takes me to terms and conditions and when I accept it takes me to the “ store”. When I put them in the cart the total due is $140. There is a spot for “offer code” but nothing has any such code. I explained this via a chat 2 weeks ago and an hour long, a 1/2 hour phone call to support and now you. I believe the original offer is from October when we added a line. Everyone I communicate with wants to tell me the current offers which are not “free”.
Hello, being on top of your promotions is vital, especially if you are having issues redeeming it. We are here to aid you in the best way possible. What exactly does the email info have (Does the email have a redemption link or step-by-step procedures)? Does the offer "tile" or link still appear on your My Verizon account? Have you attempted to access the My Verizon link through the mobile app and desktop site?
~Gilbert
Thank you very much for the information. Let's figure out what's going on with that offer. We're going to send you a Private Message so we can better help you.
~Jesse
Hello, I am having the same issue. Following the instructions from the offer email, the listed perk is not visible but it says I have 60 days to redeem. Can you please help?
Start a new topic or ask questions in the open forum.
