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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
All incoming calls flag as "restricted"
zer
Member

My child recently came to me saying that all of his incoming calls say "restricted" including his contacted numbers. I tried contacting customer support and they guided me through disabling Smart Family Companion, but he messaged me saying the issue persists still. The Tech Support member told me Call Filter shouldn't cause this issue, so it was disregarded. This started around 2 or 3 months ago after he came to me saying the smart family along with a lot of other apps got reinstalled without his permission. Confused, I looked it up but nothing showed up. Then the restricted issue started appearing. Any fixes or solutions if you have any would be greatly appreciated. The phone is a Samsung Galaxy J3 V 3rd Generation

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Re: All incoming calls flag as "restricted"
vzw_customer_support
Customer Support

As a parent of 3 kids in elementary school, I understand how important it is to ensure your kids stay connected. We'd like to ask a few questions to better assist you. Is the Smart Family app still active? Which Call Filter app are you using? ~Christian

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