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Anyone having trouble receiving group texts
shows123
Member

I am unable to receive group texts. Is anyone else having this problem? I'm wondering if something in the new IOS8 update is making this a problem for me. Thoughts?

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Re: Anyone having trouble receiving group texts
vzw_customer_support
Customer Support

That's very strange, shows123! Do you get an error message, or do they just not come in? Are you able to access the internet on your device?

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Anyone having trouble receiving group texts
shows123
Member

No Internet Smiley Happy  I'm trying to save money and make it to the end of my contract before upgrading. The message, if I receive a message says do you want to download I say yes, and my phone can't do it. Maybe my phone is incompatible. I will do some more testing. Thanks for your thoughts!

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Re: Anyone having trouble receiving group texts
vzw_customer_support
Customer Support

Hi Shows123,

Thanks for the details! Is the device connected to Wi-fi? If so, please disconnect the wifi and try to access the group messages.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Anyone having trouble receiving group texts
hosscpo
Member

My wife and I are having the same problems.  We both have Samsung Brightside basic phones.  When someone sends us a group text, we are unable to download it.  It started happening about a week or so ago.

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Re: Anyone having trouble receiving group texts
shows123
Member

PamelaF

I do not have internet on my phone nor is it wi-fi capable. I literally have a basic phone that calls and receives texts.

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Re: Anyone having trouble receiving group texts
vzw_customer_support
Customer Support

shows123, that's a very important clue! You may will have an issue with retrieving group messages that are multi-media, music, grahics or videos as that device does not have the capability.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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