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Back Light out on Samsung Intensity

My daughter has this phone and all of the sudden today, the back light has gone out.  We've had the phone only 19 months and can't figure this out.  ANyone else having the same issue and what would you do?

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Re: Back Light out on Samsung Intensity
Customer Support

That is something that we'll need to get fixed ASAP! Is there any damage to the device? Have you tried removing the battery?  Does it respond to a charger at all?

Thanks for answering these questions. This will help us find a solid resolution for you. Keep us posted!


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Re: Back Light out on Samsung Intensity

I am having the opposite problem. I have set my backlight to shut off after 7 seconds but now it won't shut off at all and it just started happening today. Also the key pad won't lock although I have it set to lock automatically. How can I fix this? I have even tried turning off the phone for a while.

Update- I tried what verizon suggested to the other person about removing the battery and turning it back on again and it worked. Thanks.