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Backup Assistance not restoring contacts
mishbri
Member

I got a new pantech hotshot for my daughter due to an issue.  Prior to transferring to the new phone, I backed up the phone with backup assistant and can view the contacts online.

When I log into backup assistant on the new phone it will not download the contacts from the website.

I can view and change the pin, no issue.  It will just not download the contacts

HELP!

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Re: Backup Assistance not restoring contacts
vzw_customer_support
Customer Support

mishbri,

I would be so lost with out my contacts. Let's make sure that we get those contacts back on the device! Are you getting any errors when you try to get the contacts back into the phone? Is everything else working on the device for you? Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

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