Hey Nikki95, backup assistance is very important because keeping your contacts keeps the communication between friends and family easy. What phone do you have? Locating the Backup Assistance on your phone can be different for all phones. Thanks for the information acraftylady. Just as a reminder, you can find equipment guides, information, and videos online for how to perform different functionalities on your device. Here is a link for our support page http://bit.ly/nkMo5C .