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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Backup Assistant - LG Revere II

Waiting for my 2nd Revere II to arrive.  Couldn't get the 1st Revere II to correctly transfer contacts from Backup Assist .  Contacts were misspelled ie. John Smith = John Smith Smith Smith, as well as duplicating, triplicating contacts.  ALSO, every time I backed up on my ph from the Backup Assistant results were again duplicates, triplicates contacts on phone????

Spent 3 days on land line w/ 6 different level 2 techs which were all excellent but finally arrived at the decision to return ph for new unit.  They said it wasn't worth sending the case to engineering because I wasn't going to keep the original troubled ph.  So, we will see how new ph reacts in 2 days and report back.

Anyone else have this experience?

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Re: Backup Assistant - LG Revere II
Customer Support

Hi there NorCal69,


Triple contacts just make it look like we know more people! We really don’t need all that clutter though. Let’s make sure we get to the bottom of this! Unfortunately there can be glitches with the contact upload, but it happens very rarely. If this does happen on the next phone, just let us know right away and we can escalate this to have them roll the contact list back. We would just need to know the approximate day prior to the contact glitch.


Keep us posted if you have any concerns with the replacement!





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