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Backup Assistant On Gzone Boulder
goldshop
Member

I started with Verizon back in the 90s when it was GTE here in Houston. Always liked the service so I've stayed with them. I replaced almost every phone I've had due to water damage (I'm a water park installer).  I just got my third Gzone Boulder. I replaced my first Gzone Boulder because it started looking worn. I lost the second one just a few days ago. Both worked great, never had a problem.  I purchased my third Gzone Boulder refurbished by Verizon from a online store. It looks and works great but I can't get Backup Assistant on it. I had it on the other Gzone Boulder but can't get it on this one. I was told by *611 I could get a software update from a corporate Verizon store to fix the problem. I've been to 2 corporate store but neither had the way to connect to my phone. Is there a store in the Houston Texas area that still does Software Upgrading or is there some place I can ship the phone that will fix the problem? I would rather pay extra to get Backup Assistant on this phone that I know is reliable than take my chances with a new phone.

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Re: Backup Assistant On Gzone Boulder
commonsense101
Sr. Member

that doesnt always work, plus most stores wont even try to help you

tough place to be in. The issue is the certificate to get on the GIN (get it now network) was never renewed meaning the phone hadnt been used in over a year and there is little you can do to get it back.

Does the phone have an SD slot? you might have to do that

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Re: Backup Assistant On Gzone Boulder
goldshop
Member

The phone has a SD slot but I am not sure how it will help me. I have the contacts from my old phone on the Backup Assistant page in My Verizon. I have started manually copying them to my new phone. I want Backup Assistant just in case something happens to this phone. It was nice knowing  once I added a phone number to my phone it was backed up online.

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Re: Backup Assistant On Gzone Boulder
vzw_customer_support
Customer Support

Hi goldshop,

commonsense101 is correct (thanks!), your phone must be updated in order to get Backup Assistant. I recommend calling Verizon Wireless stores in your area before you pay them a visit to ensure they have (or not) the ability to update your device. You can find all stores in your area online http://goo.gl/ZtK6h at your convenience.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/vzwsupport

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Re: Backup Assistant On Gzone Boulder
momma_naomi
Member

ya i am having the same problem! i gjust got the phone for my son! i love it but it will not let me into the get in now market... no vzw store in my area will do the upgrade ... say they have not been able to for about a year... any other ideas?

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Re: Backup Assistant On Gzone Boulder
vzw_customer_support
Customer Support

Hi momma.naomi,  In todays day and age, I understand the need to access applications in Media Center, especially Backup Assistant.  I have reached out to my internal contact to inquire about the availability of this software update.  Once I receive a response I will update this forum with the information.  I look forward to working with you further to get this resolved.

Thank You,

Yale Kendall
Follow us on Twitter @VZWsupport

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Re: Backup Assistant On Gzone Boulder
reachcontrol
Member

Been over a month with no response, has anyone gotten a fix for this?

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Re: Backup Assistant On Gzone Boulder
commonsense101
Sr. Member

yah i answered it.

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Re: Backup Assistant On Gzone Boulder
Silver_and_Blue

I have the same problem.  How can I get backup assistant on the G'zone Boulder?

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Re: Backup Assistant On Gzone Boulder
reachcontrol
Member

No, you didn't really answer it.  You provided a why, but not a solution.

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