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Backup Assistant in secondhand Samsung Brightside
margiep
Member

I have a secondhand Samsung Brightside. I want to use the backup assistant to transfer my contacts to a new phone, but the backup assistant says that because the phone number of the device has changed, I need to remove and reinstall it in the get it now mobile shop in order to do so. Unfortunately, I can't find the get it now mobile shop on my phone. Where can I find it, and is there a way to do this without reinstalling backup assistant?

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Re: Backup Assistant in secondhand Samsung Brightside
vzw_customer_support
Customer Support

Great questions, mergiep. There currently isn't a way to uninstall and reinstall the application due to the number change. To clarify the situation a bit further, what is the new device you'd like your contacts transferred to?

TimothyS_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!


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