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Backup Assistant online message
Kate89
Member

what does this mean?  I get this message when I try to access Backup Assistant online:

You are seeing this page due to one of the below

1) The MDN might be suspended.

2) The MDN might be disconnected.

2) The Backup Assistant Plus Feature might be removed/de-activated

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Correct Answers
Re: Backup Assistant online message
SuzyQ
Sr. Leader
Sr. Leader

What kind of a phone do you have?  Have you recently changed numbers, phones, or ported in a number?

MDN suspended or disconnected means the phone number (Mobile Directory Number) associated with the device is either suspended or not active any longer, or as it says, the BUA is not installed or activated.

If you have a currently active line and want to set up BUA Plus on a new device, call customer service, or tell us what device you have and we can try to help you further.

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Re: Backup Assistant online message
SuzyQ
Sr. Leader
Sr. Leader

What kind of a phone do you have?  Have you recently changed numbers, phones, or ported in a number?

MDN suspended or disconnected means the phone number (Mobile Directory Number) associated with the device is either suspended or not active any longer, or as it says, the BUA is not installed or activated.

If you have a currently active line and want to set up BUA Plus on a new device, call customer service, or tell us what device you have and we can try to help you further.

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