Ok so, I am upgrading my LG Octane to an iPhone, and I am trying to use Backup Assistant on my Octane before I switch over, so I can transfer all of my contacts. Heres the problem: I have tried to run BUA MULTIPLE TIMES but it keeps telling me that I have entered an invalid pin, even though I called customer support and they gave me the correct PIN number.. So then, I tried to delete it and re-install it. I removed the app, but SOMEHOW I can still run it under the "contacts" menu on the navigator. Then it tells me I need to re-install Backup Assistant BUT BACKUP ASSISTANT ISNT EVEN AVAILABLE TO DOWNLOAD!!!! SO NOW, WHEN I TRY TO RUN BUA, it says "The mobile # for this phone has changed. Press "OK" to update your Backup Assistant account." So I press OK BUT THEN IT TELLS ME THAT MY PIN NUMBER IS INVALID!
I am beyond furious right now and I'd appreciate it if someone could help me out!!!!!
I just dealt with this with my mom's phone; I'd given her my old one so the phone # was different. The mistake is in hitting OK... DO NOT update the account. Back out, remove the app. THEN look and see if it's gone and re-install it. That's what worked for us...
Yes, I did something similar to Medic. In fact, I called the Verizon Help Center, and here is what they suggested that I do. Make sure that you already have the PIN number written down.
I hope this works for you! I know it worked for me!