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Battery overheating. Powering down for phone safety.
ericeddieh
Member

Does this message mean I need a new battery or is there anything I can do to fix the problem myself?  Phone and battery are only a few months old.  Where can I find out if it is still under warranty?

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Re: Battery overheating. Powering down for phone safety.
vzw_customer_support
Customer Support

ericddieh,

Thank you for reaching out to us. I am sorry to hear that you have been having issues with your battery and overheating. What model phone do you have? Does this message show when you are doing anything specific on the phone? It could mean that the phone is being overworked too quickly or that there is a battery issue. Please fill us in on questions ask so we can check into any known issues with this. You can also check at any corporate Verizon store vzw.com/storelocator. We look forward to helping.

Thank you,

TonyG_VZW
Follow us on Twitter @VZWSupport

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