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Can't activate my texting plan
jmantini
Newbie
‎09-18-2015 06:25 AM

yesterday I added a text plan to my Samsung Intensity II for the first time but am still unable to send or receive texts today. I have turned it off and on and removed the battery. Trying to avoid a total reset that will erase my contacts. Suggestions?

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Re: Can't activate my texting plan
Snn5
Legend
‎09-18-2015 06:28 AM

I don't know if this will help, but try *228 to refresh your network.  I know some basic phones have to update themselves after a plan change.  I recent user added money to their account and the banner didn't update for several hours.

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Re: Can't activate my texting plan
jmantini
Newbie
‎09-18-2015 06:51 AM

Sounded promising but tried and it didn't work. thank you though.

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Re: Can't activate my texting plan
Snn5
Legend
‎09-18-2015 06:55 AM

*611 is the next call you should make to Verizon customer assistance.

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Re: Can't activate my texting plan
vzw_customer_support
Customer Service Rep
‎09-20-2015 07:00 AM

Being able to text is important to communication today, jmantini. Let's ensure yours starts working. Do you have a prepaid phone, or standard monthly?


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