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Can't make or receive calls or texts

I called the *228 and for me there is no option 1. it just says your phone is being processed and then hangs up and my screen says processing successful, then it restarts its self. Sooo I can make outgoing calls to any number but I can only text friends with verizon phones. I can send a text to non verizon phones and it says it was sent but then ill call my friend and they never get it. And still no one can call me. Even when tech support tries to call it dosent ring or blink or nothing!!! I already put my 35$ pre paidd card on it so what is the deal??? I am very un happy with this! Some one PLEASE HELP ME.

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Re: Can't make or receive calls or texts
Customer Support

auralyn, this is an issue that needs to be fixed ASAP. Help is here. Because this is a prepaid phone, please reach out to our prepaid department. The best and fastest way to contact us is by dialing 888-294-6804. I'm confident that we can pin point what is causing this issue so that you can get back connected to all your friends and family.
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