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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cannot call out to one specific phone number
mhsgas
Member

I installed a new Clarity landline phone on my office line.  I can successfully receive calls from other people, from my other landline, and from my wife's cell phone.   Her cell phone is the exact same one as mine, from LG.

However, when I call from my cell phone, the Clarity brand landline phone does not ring, and I get an "all circuits are busy" message.  I spoke with my landline phone company, and there is no problem on the phone line.  They even called in from their cellphone, and it worked fine.

Why cannot I call in to [removed] (The Clarity landline) from my Verizon cell phone [removed]?



Personal information removed as required by the

Message edited by Verizon Moderator

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Re: Cannot call out to one specific phone number
vzw_customer_support
Customer Support

We certainly want you to be able reach your landline service! Is the contact saved in your device or are you dialing the number?
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cannot call out to one specific phone number
mhsgas
Member

I have tried both ways, and the result is the same. I tried again today by dialing the number directly. The landline phone does not ring, and I get a "all circuits are busy" message.

Regards,

Maury Schein

408-247-2784 (US Pacific Time)

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Re: Cannot call out to one specific phone number
vzw_customer_support
Customer Support

mhsgas,


We certainly appreciate the additional information you provided. For your security we do recommend that you remove the previous mesage since it has personal information listed. I have sent you a PM and would appreciate if you would respond there. Thank you so much for your patience.


CandiceH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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