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Cannot delete text messages - Illusion phone!
aljessautumn
Member

My daughter has an illusion and when she goes to delete her text messages her phone crashes and phone says its not responding

HELP

<Branched to a new discussion to fit the topic.>

Message was edited by: Verizon Moderator

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Re: Cannot delete text messages!
vzw_customer_support
Customer Support

aljessautumn,

I'm sorry to learn of the troubles your daughter is having with her device. Does this happen when you try to delete individual messages or an entire message thread? Please go to Settings > Applications > Manage Applications > All > Messaging, then tap Clear Cache/Clear Data. Once complete, back out and try to delete the text messages again. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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