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Cannot reach just one certain number. Has this happened to you?
Rita12
Member

We are unable to access one partiular landline phone from all the Verizon phones on our account.  We reach a message that the phone is not in service.  The person at this number is my daughter and has not blocked us.  🙂  This number can be reached with our landline phones and by other cell phone users.  The Verizon customer rep, while polite and helpful, was not able to resolve the problem.   Does anyone have a suggestion?  Thanks.

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Re: Cannot reach just one certain number. Has this happened to you?
budone
Sr. Leader
Sr. Leader

Are you attempting to call via a contact has been made or manually? If manually, make sure the leading 1 is not included.

Also is there a area code change happening where she lives where the old and new area code work right now. If so, use the new area code.

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Re: Cannot reach just one certain number.  Has this happened to you?
Rita12
Member

Thanks Budone.  Good suggestions, but we have tried both manually and contacts - neither works.  Area code has not changed.

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