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Cant Receive Incoming calls

I just activated a used Samsung Alias 2.  Everything is working perfect on it except 1 thing, my phone does not register incoming calls.  Incoming calls go straight to voice mail.  Unless I am currently on a call and then my call waiting does work and it shows I have an incoming call.  If I am not on the phone calls go straight to voicemail and my phone does not even show I missed a call.  If a message is left my phone does however show my I have a voice mail.  Has anyone else had this issue that could give me an idea if this is a fixable problem or should I return the phone.  Oh and my phone has full bars so that should not be it either.

Thank You

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Re: Cant Receive Incoming calls
Sr. Leader
Sr. Leader

Try dialing *73, then send.  You should hear tones, then hang up.  This will turn off any call forwarding that may be inadvertently set up, resulting in calls not being received.

Re: Cant Receive Incoming calls

I tried that and its still doing the same thing ring 1 time and say the party your trying to reach is not available at this time,its not even going to my custom personal voicemail