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Cant send or receive texts or make calls on my Samsung Intensity II
ahart81
Member

It started around 8am CST I cant send or receive texts not make calls. I get an automated response to hang up and dial *611 but after doing that I get the same automated response saying the call couldnt be completed as dialed and to hang up and dial *611. The bill is paid in full btw.

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Re: Cant send or receive texts or make calls on my Samsung Intensity II
tikibar1
Sr. Leader
Sr. Leader

Can you dial *228 option 1 and reprogram the phone?  If that also kicks you out, you may want to take the phone to your nearest Corporate Verizon store or call Customer Service if you have another phone that's working correctly.  There may be an outage in your area or something similar going on at Verizon's end.

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