That is a great question, DANKIN50 and I would be happy to help you today. It is important to us that you are able to use all the great features from the phone.
In order to determine if the newest software is applied to the device, we do recommend you dial *228 from the handset. This action will confirm if there is a new update available for the device. Please reach back out to us for any other questions or concerns and we will be ready to continue helping.
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!