heisler0, having access to that inside display is crucial to the use of that device. I can certainly address your inquiry. There isn't an update that would address that issue as that usually signifies that the LCD is no longer functioning to be able to provide a visual on your actual phone display. This typically results from the LCD source being damaged or severed oftentimes from too many flips of the display. You can inquire with Casio about a possible repair of the screen or replace the phone.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!